Refund policy
Last updated: November 13, 2026
Your 14-day right to return
You may return any item within 14 calendar days of receiving it, without giving a reason. This is your statutory right of withdrawal under Articles L221-18 et seq. of the French Consumer Code, and Behomiva applies it in full — we do not shorten it, add conditions to it, or ask you to justify why you want to return something. Calendar days count every day, including weekends and public holidays. The window runs from the date of delivery, not from the date of order or dispatch, and it closes at the end of the 14th day after receipt. If the 14th day falls on a weekend or a public holiday, you still have until the end of that day to contact us.
Starting a return
Email info@behomiva.my within the 14-day window and tell us which item or items you want to return. Include your order number and, if you can, a photograph of the item in its current condition. We will reply with return instructions and a prepaid return label or drop-off details.
Please do not send anything back before you have those instructions. We need to log the return against your order and confirm the correct return address — a parcel that arrives without a return reference takes longer to match to a customer and therefore longer to refund.
Return cost
Return shipping is free. There is no return fee and no restocking fee, and nothing is deducted from your refund for postage. The prepaid label covers the return; you should not pay anything out of pocket to send an item back.
Condition of returned items
Items should come back in a resalable state — unused, with original packaging, tags, and accessories included. This is not a quality inspection and it is not a reason-based filter; it is simply the condition an item needs to be in to be listed again. If something arrives back in a state that prevents resale, we will contact you before making any decision and you will have the option of having the item returned to you at your own cost.
Return address
Behomiva
16 Boulevard central
13011 Marseille
France
How the refund works — two separate steps
When your return reaches our Marseille address, we process the refund within 1–2 business days. That is step one, and it is entirely on our side. Step two is your bank or card issuer posting the funds back to your original payment method, which typically takes a further 7–10 business days. We email you the moment step one is complete, so you know the remaining wait is a banking process rather than something still pending with us.
What the refund covers
We refund the purchase price of the returned item or items. Because original shipping was free, there is no shipping charge to refund or deduct. If your order contained several items and you return only some of them, the refund covers the returned items; the items you keep remain charged at their original prices.
Damaged, wrong, or missing items
If a parcel arrives damaged, if you receive an item you did not order, or if something is missing from the box, contact us within seven days of delivery with photographs of both the parcel and the item. We will arrange a replacement or a full refund, including return shipping, without asking you to go through the standard 14-day return process.