Shipping policy

Last updated: November 13, 2026

Where we deliver
Behomiva delivers to addresses within mainland France. We do not currently ship to Corsica, to France's overseas departments and territories, or to any other country. Orders placed with a delivery address outside mainland France will be cancelled and refunded in full rather than rerouted.

Processing time
We need 1–2 business days to prepare and hand your order to the carrier. A business day means Monday through Friday, excluding French public holidays. Orders placed after the daily cut-off, or over a weekend, begin processing on the next business day.

Transit time
Once the parcel is with the carrier, delivery within mainland France takes an additional 3–5 business days. This transit window is counted separately from processing time. Put together, most orders reach customers within four to seven business days of the order being placed — but we keep the two figures separate on purpose, so that if a parcel is late you can tell whether the delay happened before dispatch or after it.

Carriers
Parcels travel with Colissimo, Chronopost, or Colis Privé. Which one handles your order depends on the destination postcode and the size of the parcel; carrier selection is not offered at checkout. All three services provide tracking, and a tracking reference is emailed to you as soon as the shipping label is created. Please use that reference rather than emailing us for a status update — the carrier's tracking page is updated more frequently than our own records.

Cost
Shipping is free on every order delivered within mainland France. There is no minimum order threshold, no handling fee, and no surcharge added at checkout.

If delivery is attempted and you are not there
The carrier will leave a notice explaining how to collect the parcel or arrange a redelivery. Follow the carrier's instructions directly — Behomiva does not control redelivery scheduling and cannot speed it up. If tracking shows the parcel as delivered but you cannot find it, contact us and we will open an inquiry with the carrier. Please report a missing parcel within seven days of the tracked delivery date; carrier claim windows close quickly and we cannot reopen them after they expire.

Address corrections
Check the delivery address before completing checkout. If you spot an error afterwards, email info@behomiva.my immediately. If the parcel has not yet been handed to the carrier, we can usually correct the address. If it has already shipped, a correction may not be possible and the parcel may come back to us. In that case we do not charge you the return shipping cost, but the original delivery timeline resets.